Unfortunatelly moving mail A from Inbox to Bugzilla did not update the counts to Inbox: 2, Bugzilla: 1. (It started as Inbox: 3 and Bugzilla: 0 and was correctly decremented by 1 for each Junk mail. When the Dock icon is regenerated, it uses GetNumNewMessages to find the following:
OnMessageClassified then sets oldCount (0) - spamCount (1) with SetNumNewMessages for folder "Bugzilla". However, mail A was moved to the folder "Bugzilla" and GetNumNewMessages (called at the end of OnMessageClassified) returns 0 instead of 1. nsMsgLocalMailFolder::OnMessageClassified correctly detects the junk and moves them to the junk folder. The mails are downloaded, normal filters and junk-filtering runs. This setup should result in 1 new message in the inbox but the icon showing "2".Īs far as I could track the problem down, this is what happens: Both mails should be moved to the Junk-folder automatically. Mail A and B should be marked as junk by the junk filter. Mail B and C do not match the filter and stays in the inbox Mail A matches the filter and is moved to the folder Bugzilla A mail filter rule that moves messages with "bugzilla" in the subject line to a folder "Bugzilla" To trigger it set up the following scenario: Fortunately you can have multiple profiles so don’t have to remove the old one first.I digged around in the code a bit an found what I think is the reason for the wrong number shown in the Dock icon:
Worst case, might be necessary to recreate the profile in Outlook. Standard mailbox repair usually but not always fixes that. Then I’ve also seen Outlook have a bug where it doesn’t sync status and flag updates for older messages in the mailbox. (IMAP subscribed folders vs all folders, or special handling for some like Drafts or Junk or… Sync Errors) Is the unread count for main inbox only or aggregate across all folders? Because usually when these happen it’s the aggregate count, and happens because some application doesn’t count Junk folder, Trash folder, Drafts folder, or some such… or doesn’t even pull or check some folder or another from the server. Outlook 2019 on a PC has incorrect unread count, right? Please confirm that other devices (more than one) ALL have a correct unread count, then? And it’s specifically Outlook that has it wrong and not all the others? So… the mails are on the Hmailserver, and all devices / applications access that via IMAP.
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